Dispatcher

Responsibilities

• Complete and monitor daily check-in process, including verifying driver credentials and compliance hours.
• Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
• Prepare documents and verify accuracy of work orders for driver assignments.
• Create daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager.
• Maintain awareness of weather reports, traffic conditions, airport closings, etc., and communicate delays and resolutions to team.
• Report and track lost and found items.
• Resolve customer inquiries and complaints via phone, email, mail, and in person.
• Aid customers with ticket sales and inquiries.

Requirements

• Proven customer service experience.
• Willingness to learn and demonstrate knowledge of DOT hours of service and regulation; 2-way radio, GPS monitoring systems; and operations system.
• Strong organizational and time management skills.
• Able to work and troubleshoot in a fast-paced environment.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication skills.

Qualifications

• Ability to obtain and maintain a Commercial Driver’s License (CDL) “B” with a “P” endorsement.
• Schedule flexibility is required to accommodate extended shifts, including daytime, nighttime, weekends, and holidays.

Benefits

• $25 - $27 per hour commensurate with experience.
• Excellent Benefits (medical, dental, vision, short term disability, 401K).
• Company-provided life, AD&D, and long-term disability insurance.
• Paid time off including vacation, personal days and holidays.
• Great Company Culture.