Dispatcher

About the role

Clean Energy is seeking a dedicated and skilled individual to join our dynamic team. As a key member of our Call Center, you will play a crucial role in managing customer and technician communications, ensuring efficient and effective service delivery.

Responsibilities

• Receive and evaluate emergency and non-emergency service requests from customers, technicians, or sites through various communication channels.
• Communicate and prioritize issues related to equipment at each location, establishing priorities and escalating critical matters as needed.
• Follow standard operating procedures to ensure all actions comply with Call Center guidelines and SLAs.
• Function within Field Service and Customer Relationship software, demonstrating strong multitasking, computer, and data entry skills.
• Provide empathetic and calm responses under pressure, communicating the situation and urgency to technicians or field management.
• Work remotely if living far from our Newport Beach headquarters, and may work onsite or remote during regular business hours, after hours, weekends, and some holidays.
• Periodically travel to local CNG and LNG stations as part of your duties.
• Display forward-thinking skills to foster a win-win scenario for all stakeholders.
• Perform other duties as assigned.

Qualifications

• College degree and 3 years related experience or equivalent combination of education and experience.
• Experience dispatching and understanding of mechanics and compressor operations.
• Strong work ethic, detail-oriented, and proficient in Microsoft Dynamics programs.
• Excellent communication skills, both verbal and written, including proficiency in writing professional emails, texts, and chats.
• Proficient in Microsoft Office applications and previous experience with dispatching, field service, or maintenance management systems is a plus.
• Must possess a valid driver's license.

Skills

• Dispatching experience.
• Understanding of mechanics and compressor operations.
• Strong work ethic and attention to detail.
• Proficient typing skills (at least 45-50 wpm).
• Familiarity with Field Service Operations.

Benefits

• 401K plan.
• Medical, dental, vision, life, and AD&D insurance.

Pay and Schedule

• Hourly range: $23.00 to $25.00 per hour.
• Friday through Tuesday, 6 pm to 3 am.
• Option to work remotely if living far from headquarters.

Requirements

• Must be able to function under pressure and maintain professionalism.
• Must be able to communicate effectively and empathetically.
• Must be able to work independently and make decisions when necessary.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Must be able to travel to local CNG and LNG stations as needed.

Other Information

• This position does not involve supervisory responsibilities.
• Previous experience with dispatching, field service, or maintenance management systems is preferred.
• Training will be provided and is a requirement.