Dispatcher

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Responsibilities

• Coordinate all daily service work orders in the company’s SAP system.
• Review system generated work orders and make adjustments using knowledge of personnel skills and location of work prior to dispatching.
• Dispatch service techs and work crews for residential/commercial customers, maintenance, and construction activities.
• Communicate with field personnel via phone or computer to provide information and updates on schedules.
• Adjust daily work activities for field employees based on priority work, such as emergencies related to leak calls.
• Monitor the input of completed work orders into SAP by field employees for accuracy and timeliness.
• Work with field employees to make corrections on completed work orders as needed.
• Coordinate with operation management on employee schedule changes and efficient routing to minimize overtime.
• Assist management in developing workforce resource plans and managing these resources.
• Communicate with the field services team on all daily work not completed and update status in SAP.
• Generate reports on the efficiency of work done by field technicians and send to operation leadership for review.
• Manage Periodic Meter Changes (PMC) / sampling program (ISP) notifications requiring customer contact.
• Coordinate compliance-related off-cycle work, such as changing out non-compliant meters.

Requirements

• High School Diploma or Equivalent.
• 3 years of work-related experience consisting of dispatching, customer service, or field work in the utility industry.
• 1 year of direct experience in the gas or electric utility industry (preferred).
• Understanding of business unit procedures and principles.
• Proficiency in standard business software (Microsoft Word, Excel, PowerPoint, Windows, and SAP).
• Excellent customer service skills.
• Good oral and written communication skills.
• Sound communication, business judgement, decision-making skills, and ability to maintain confidentiality.
• Ability to work independently as well as in a diverse work group/environment.
• Valid Driver's License.

Where you'll be working

Energy Lane location in Dover, DE, with remote dispatch support provided to other locations as well.

Benefits

• Flexible work arrangement.
• Competitive base salary based on background and internal equity considerations.
• Fantastic opportunities for career growth.
• Cooperative, supportive, and empowered team atmosphere.
• Annual bonus and salary increase opportunities.
• Monthly recognition events.
• Endless wellness initiatives and community events.
• Robust and customizable benefit packages, including:
  • Generous 401k.
  • Medical, dental, and life insurance.
  • Tuition reimbursement.
  • Compensated volunteer hours.
• Paid time off, holidays, and a separate bank of sick time.