Dispatcher

About the Role

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services. They coordinate the utilization of drivers, trucks, and containers to create capacity, maximize productivity, and ensure prompt, courteous, and efficient service for all customers.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
• Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
• Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assures route completion.
• Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
• Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
• Updates and informs Customer Care of any service delays in order to keep customers notified.
• Prepares, updates, and dispenses daily route schedules.
• Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick-ups), route completions, and driver locations.
• Reports driver performance issues or concerns to appropriate management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
• Performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Requirements

• High school diploma or GED.
• Legally eligible to work in the US.
• Demonstrated ability to work as part of a team in a collaborative environment.
• High attention to detail, excellent multi-tasking skills, and strong listening, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Previous dispatch experience is preferred.

Attributes

Confident, team-oriented individual who is attentive to detail and results-oriented, with the ability to see the larger picture while focusing on providing excellent customer service.

Pay

Starting pay is $30.00 - $32.00 per hour, depending on experience.

Benefits

• Medical, Dental, and Vision Insurance.
• Life & Disability Insurance.
• Maternity & Parental Leave.
• Flexible Spending Accounts.
• Discounted Stock Program.
• 401K.
• Employee Awards.
• Employee Assistance Plan.
• Wellness Incentive.
• Tuition Assistance.
• Career Pathways.