DISPATCHER

Essential Duties and Responsibilities

• Maintaining responsibility for dispatching the company’s technicians in a manner that maximizes efficiency, profitability and ensures customer satisfaction.
• Outbound calling as needed to ensure technicians have full schedules every day.
• Scheduling and dispatching correct technicians to customers’ homes or businesses.
• Verifying work done, work suggested, invoicing and options sheets are properly completed.
• Following up with customers to ensure satisfaction.
• Identifying and scheduling follow-ups as needed.
• Ordering parts as required, never to leave a customer down.
• Ensuring the fleet is properly maintained and meets the company standards for cleanliness inside and out.
• Returning customer & technician calls as needed.
• Checking & replying to emails urgently.
• Maintaining accurate job summaries as technicians complete calls.
• Verifying parts usage as technicians complete calls.
• Rehashing opportunities and sending option sheet letters as needed.