Dispatcher

About the role

As a Dispatcher with our team, you are the heartbeat of our daily operations. We are a fast-growing, customer-focused residential garage door company, and our culture centers around teamwork, service, respect, and commitment to excellence. We value people who embrace technology, adapt quickly, and communicate with clarity and care.

Responsibilities

• Dispatch and coordinate technicians to ensure timely service for customers nationwide.
• Deliver friendly, confident communication when confirming appointments or handling escalated calls.
• Use technology platforms (Service Titan, communication tools, scheduling software) to track and update job progress.
• Maintain a calm, professional demeanor even during stressful or rapidly changing situations.
• Monitor incoming calls, messages, and requests—responding promptly with a solutions-oriented mindset.
• Stay aware of technician availability and job status updates throughout the day.
• Ensure technicians’ schedules are optimized for efficiency and customer satisfaction.
• Update customer accounts, notes, ETAs, schedule changes, and follow-ups in real time.
• Collaborate closely with leadership and team members to keep operations flowing smoothly.
• Identify conflicts or delays and proactively resolve them before they impact the customer experience.
• Aid with daily reporting and general operational support.
• Contribute to a positive team culture built on accountability, communication, and shared success.
• Help with other tasks as needed; flexibility is key to our growing business.

Requirements

• Strong written and verbal communication skills with a warm, customer-first approach.
• A tech-savvy mindset and confidence navigating multiple computer systems at once.
• Experience using Microsoft Office; Service Titan experience is a plus.
• Ability to stay organized while managing many moving parts.
• Calm, professional handling of stressful or rapidly changing situations.
• A proactive, problem-solving mentality and willingness to learn.
• Experience in dispatching, scheduling, or residential trades is helpful but not required.
• A team-oriented attitude—your coworkers will count on you daily.

Qualifications

• High school diploma or equivalent.
• Experience in dispatching, scheduling, or residential trades is helpful but not required.

Skills

• Excellent written and verbal communication skills.
• Technology proficiency, especially with Service Titan and scheduling software.
• Organizational skills and ability to multitask in a fast-paced environment.
• Proactive problem-solving and calm, professional handling of stressful situations.
• Customer service focus and team-oriented mindset.

Benefits

• Medical, dental, vision, and 401K plans.
• Paid time off.
• Weekly pay.
• Internal promotion opportunities.
• Company swag.

Pay

Details about pay are not specified in the job posting.

Schedule

The schedule is not specified in the job posting.