Dispatcher

Duties and Responsibilities

• Scheduling and dispatching rides to drivers and matching up to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying rider pickup information or other messages to and from customers, supervisors and drivers or emergency personnel as needed
• Quickly learning our process of phone call support mixed with dispatch software
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as scheduling last-minute ride changes to our driver network
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed with our software application