Dispatcher

About the role

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position coordinates schedules of deliveries, including order taking, scheduling, setting up deliveries, and communicating with customers, drivers, and the sales team.

Responsibilities

• Enters orders and printed tickets into the system
• Coordinates special jobs, service, and scheduling
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
• Assists with resolution of customer delivery issues and customer complaints
• Determines customer requirements and expectations to recommend specific products
• Maintains proficiency and accuracy in data entry of customer orders
• Reviews orders in the system for proper mix design, travel times, and correct job start times; ensures customer-specific needs are met
• Manages time effectively, meets personal goals, and works effectively with other members of the dispatch team
• Communicates with customers to provide up-to-date information regarding delivery times
• Dispatches construction materials for multiple facilities; coordinates orders, trucks, and drivers
• Performs departmental clerical tasks including preparation of reports and maintenance of dispatch/order desk records and data

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and ability to multi-task

Preferred Qualifications

• Prior dispatch experience
• Knowledge of ready-mix concrete, aggregates, asphalt, etc.

Skills

• Order entry and data accuracy
• Customer service and issue resolution
• Time management and teamwork
• Clerical and reporting tasks

Benefits

All regular full-time employees may enroll in a variety of health and welfare plans including:

• Medical, dental, and vision plans
• Life insurance and disability coverage
• Employee assistance program
• Retirement program
• Voluntary benefits

Pay

$50,000.00 - $53,000.00

Conditions of Employment

• Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check
• Some positions require FMCSA-regulated ongoing drug and alcohol testing