Dispatcher

About the role

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position coordinates schedules of deliveries, including order taking, scheduling, and effective communication with customers, drivers, and the sales team.

Responsibilities

• Obtains orders and changes to existing orders from customers and sales representatives
• Enters orders and printed tickets into the system
• Coordinates special jobs, service, and scheduling
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
• Assists with resolution of customer delivery issues and customer complaints
• Determines customer requirements and expectations to recommend specific products
• Maintains proficiency and accuracy in data entry of customer orders
• Reviews orders in the system for proper mix design, travel times, and correct job start times; ensures customer-specific needs are met
• Manages time effectively, meets personal goals, and works effectively with other members of the dispatch team
• Communicates with customers to provide up-to-date information regarding delivery times
• Meets customer delivery demands while adhering to Federal Hours of Service Regulations
• Dispatches construction materials for multiple facilities; coordinates orders, trucks, and drivers
• Performs departmental clerical tasks, including preparation of reports and maintenance of dispatch/order desk records and data

Requirements

• High school diploma or GED
• Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and ability to multi-task

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA-regulated ongoing drug and alcohol testing.

Benefits

CalPortland offers a comprehensive, competitive benefits package including:

• Medical, dental, and vision plans
• Life insurance and disability coverage
• Employee assistance program
• Retirement program
• Variety of voluntary benefits for employees to choose from