Dispatcher

Dispatch Representative position in the Dispatch Center focused on ensuring timely product delivery and assisting customers with ordering quality concrete and building materials.

Responsibilities

• Obtains orders and changes to existing orders from customers and sales representatives
• Enters orders and printed tickets into the system
• Coordinates special jobs, service, and scheduling
• Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives
• Assists with resolution of customer delivery issues and customer complaints
• Determine customer requirements and expectations in order to recommend specific products
• Maintain proficiency and accuracy in data entry of customer orders
• Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met
• Manage time effectively, meet personal goals and work effectively with other members of the dispatch team
• Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times
• Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations
• Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers
• Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data

Requirements

• High school diploma/GED
• Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations
• Strong verbal and written communication skills
• Able to interact positively with a broad range of customers, vendors, and contractors
• Proficient in Microsoft Office and dispatch systems
• Attention to detail and able to multi-task

Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated ongoing drug and alcohol testing.

Benefits

• Comprehensive, competitive benefits package including medical, dental, and vision plans
• Life insurance
• Employee assistance program
• Retirement program
• Variety of voluntary benefits for employees to choose from

Pay

$28.00 to $33.00 hourly