DISPATCHER

Duties/Responsibilities

• Communicating with schools, parents, drivers and aides
• Answers telephone inquiries and communicate on two-way radio
• Ensures employees report to work as scheduled and complete and file paperwork
• Ensures all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc.
• Observes and tracks route timing; Assists in developing routes, busloads, bus stops and schedules when necessary
• Reads and follows established School District contracts
• Reports concerns, violations or issues to the Operations Manager or Supervisor
• Keeps records and submits reports; Including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data; daily vehicle inspection and buses are cleaned daily as required by law
• Aids the shop in scheduling maintenance and repair of vehicles, coding invoices and record keeping
• Be on-call for emergencies and weekends as needed; drive a bus as needed
• Work closely with Operations, Safety, Training and Fleet Maintenance departments
• Follow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in general
• Aid the manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnel
• Aid the manager in all driver disciplinary matters and overseeing yearly road test evaluations
• Aid the manager in ensuring all drivers complete all necessary job related training and planning driver safety meetings
• Responsible for carrying out all STA policies and State & Federal applicable regulation
• Knowledge and implementation of contents of School District contracts
• Communicating with schools regarding calendars, complaints, bus incidents
• Aid the manager in development of charter business during non-school days and summer months

Qualifications

• This position may require travel to other STA facilities as directed by management and business needs and may require overnight stays and may include other areas of the US
• All other duties as assigned by Management

Required Skills/Abilities

• Excellent Customer Service Skills and Interpersonal Skills
• Intermediate Computer skills including entire Microsoft office suite
• Ability to learn new skills, systems and software
• Ability to prioritize tasks
• Thrive in a fast-paced environment
• Ability to comprehend and follow oral and written instructions
• Establish and maintain effective working relationships with supervisor and co-workers
• Deal with problems and find solutions
• Must have knowledge of Federal and State regulations
• Proficient reading, writing, grammar, and mathematics skills
• State-Required Commercial Drivers License with Passenger and School Bus Endorsements
• Current report of Driver Physical Examination
• Demonstrated proficiency in the operation of assigned vehicles. May include extra equipment such as wheelchair lifts, and air brakes under all road and weather conditions
• Ability to safely operate a motor vehicle as evidenced by a good driving record
• Physically perform the essential functions of the job
• Comply with all policies and procedures established by company

Education And Experience

• High School Diploma or equivalent
• Six months to one year related experience and/or training; or equivalent combination of education and experience
• At least 1 year experience in Customer Service position
• Valid CDL or ability and willingness to obtain one within 90 days of employment
• Must be at least 21 years of age with 3 years of driving experience
• STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning, military are strongly encouraged to apply