Dispatcher

Overview

We are seeking a dedicated and detail-oriented Dispatcher and Customer Service Representative to join our dynamic team.

Responsibilities

• Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions.
• Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival.
• Input data accurately into multiple cloud based systems for efficient record-keeping.
• Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette.
• Analyze customer needs and provide tailored solutions to enhance service delivery.
• Maintain organized records of customer interactions and transactions for future reference.

Qualifications

• Proficiency in transportation management systems and logistics is preferred.
• Strong analysis skills with the ability to assess situations quickly and provide effective solutions.
• Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
• Typing proficiency with attention to detail for accurate data entry.
• Able to work collaboratively in a team environment while managing individual responsibilities effectively.
• Previous experience in customer service or related fields is highly desirable.

About the Role

We are a local, family-owned company that has been in the business since 1981. Our professionals are highly trained and certified. We do a lot of rescue exercises with local authorities to practice real life scenarios. We're the largest towing company in the Saint Clairsville, OH area. We serve all of Belmont County. We have been named Belmont County's preferred provider for the past 10 years. Our 12 in-house towing trucks can handle any job, including light, medium, and heavy-duty towing. We also offer Bridgestone and Goodyear national accounts for tires. We have been recognized by the governor of Ohio and have received an American Towman award for rescue operation. One of our trucks has also won the first place in the 2017 Shining Star competitions in the heavy-duty division. We offer 24/7 service.

Pay

Compensation: $15.00 - $17.00 per hour