Dispatcher

You Might Be a Great Fit

You genuinely enjoy a fast-moving environment where no two days look exactly the same.

You're organized enough to manage dozens of moving pieces but flexible enough to change the plan when the business needs it.

You're comfortable making decisions, communicating with different personalities, and staying calm when the phones are ringing and the schedule suddenly changes.

Most importantly, you understand that great dispatch isn't just filling empty spaces on a board — it's putting the right technician on the right call at the right time.

Technology

• Work heavily in ServiceTitan, including dispatch, scheduling, customer, and technician-management functions.
• Utilize phone systems, chat platforms, mapping tools, electronic communication systems, and Microsoft Office.

Why Berkeys?

• Proud to have been recognized as a Top 100 Workplace in DFW in 2023, 2024, and 2026.
• Established home-services organization where Dispatch plays an important role in the success of our technicians, customers, and overall operation.
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• 7 Paid Holidays
• Birthday PTO
• Ongoing training and professional development
• Opportunities for career growth
• Employee recognition and appreciation programs
• A team-oriented culture built around our core values of Trust, Care & Growth

What You'll Do

• Take ownership of the daily dispatch board and make real-time decisions throughout the day to keep our field teams productive and our customers informed.
• Manage and optimize the daily dispatch board for HVAC, Plumbing, and Electrical technicians.
• Assign and move calls based on urgency, location, technician skill set, workload, and customer commitments.
• Keep technicians moving efficiently from one call to the next while minimizing unnecessary downtime.
• Maintain accurate dispatch notes, technician assignments, call statuses, and follow-up information in ServiceTitan.
• Identify potential service emergencies, capacity concerns, and customer escalations and ensure they're handled appropriately.

What We're Looking For

• High school diploma or GED required.
• ServiceTitan dispatch experience required.
• 3+ years of dispatch, scheduling, call-center, or related experience preferred.
• Previous experience dispatching field-service technicians strongly preferred.
• HVAC, Plumbing, Electrical, Home Services, or similar field-service industry experience preferred.
• Experience managing a high-volume dispatch board and multiple service areas strongly preferred.
• Strong organizational, prioritization, and problem-solving skills.
• Ability to make sound decisions quickly in a changing environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and accurate documentation.
• Ability to work full-time in office in Southlake.