Dispatcher

About the role

The Dispatcher at WelbeHealth is responsible for coordinating all transportation services provided to participants and potential enrollees. This role involves overseeing vehicle safety, managing schedules, responding to inquiries, and ensuring a seamless participant experience.

Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Requirements

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state driver's license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam
• Maintain the eligibility to drive under WelbeHealth's commercial auto insurance program; applicants must generally be at least 25 years old; candidates ages 23–24 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

Qualifications

• Strong communication skills
• Technology proficiency
• The ability to make timely decisions while managing competing priorities

Skills

• Effective communication
• Time management
• Problem-solving

Benefits

We care about our team members. That's why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• Additional benefits!

Pay

$23—$27.27 USD

Schedule

Full-time Onsite