Dispatcher

PAY AND BENEFITS

• Paid Holidays with no on-call; Paid Vacation
• Medical, Dental, and Vision benefits packages
• 401k with company match at 2%
• Paid training, ongoing instruction and coaching
• Employee appreciation activities and events
• Extra incentive programs and bonuses
• Traffic tickets provided
• Braves Season Tickets

Requirements

• Meet daily revenue goals by prioritizing the most urgent and profitable calls
• Relay accurate information to technicians, ensuring proficient, quality customer experiences
• Manage the whereabouts and needs of every technician in the field
• Correctly close out every job – assuring technicians assign all tasks, materials, costs, etc.
• Respond to customer requests, resolving issues and promoting the brand
• Update customers throughout the day on the technician’s progress
• Ensure that follow-up calls are identified and scheduled in a timely manner
• Update and continually be on the look-out for Service Titan customer data inconsistencies and records needs/discrepancies

Qualifications

• Highly organized with exceptional follow-through abilities
• Previous experience in Home Services Dispatching: Plumbing, HVAC, Electrical, Pest Control etc.
• IT competent; good typist and proficient with phone systems
• Knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner
• Strong customer service and communication skills
• Ability to build trust, diffuse conflict and hold others accountable

Skills

• Customer service and communication skills

Benefits

• Benefits start after only 60 days

Schedule

• Not specified