Dispatcher

Responsibilities

• Maintain the service technician schedules and dispatch technicians as service calls are completed.
• Schedule technician’s return trips with customers to complete jobs after arrival of parts.
• Maintain on call schedule for service technician and after-hours service procedures.
• Enter service calls, schedule calls, and generates call debriefing with technicians daily.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries.
• Respond to service technician requests both by radio and phone.
• Follow up and schedule preventative maintenance service appointments.
• Review completes service work orders for accuracy.
• Prepares invoices and timecards for processing.
• Captures fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager.
• Affords assistance to the safety manager with maintaining all safety documents and training rosters.
• Participates in all company sponsored training classes.
• Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications

• HS diploma or GED
• Excellent communication and listening skills
• Following all safety policies and procedures
• Maintaining a courteous demeanor with all customers and associates