Dispatcher

About the role

Answer inbound calls with professionalism and a customer-first mindset. Serve as the main point of contact between customers and technicians, scheduling and dispatching service calls using efficient routing and prioritization.

Responsibilities

• Schedule and dispatch service calls using efficient routing and prioritization
• Serve as the main point of contact between customers and technicians
• Create and manage service orders, ensuring accuracy and timeliness
• Adjust schedules in real-time to meet service demands and minimize delays
• Resolve scheduling issues and customer concerns quickly and effectively
• Track job progress and follow up to ensure customer satisfaction
• Maintain accurate records and support reporting needs
• Collaborate with operations and leadership to keep service running smoothly

Qualifications

• Prior experience in dispatching or customer service (bonus if it's in plumbing, HVAC, or electrical)
• Excellent verbal and written communication
• Strong organizational and multitasking skills
• A cool head and creative problem-solving ability
• Tech-savviness—familiar with scheduling software and office tools (Service Titan is a plus)
• A team-first attitude and a true focus on the customer
• High school diploma or equivalent
• Basic computer skills and ability to learn new tools
• Comfortable making outbound calls

Skills

• Inbound call
• Service
• Customer service
• Customer support
• Phone etiquette
• Data entry
• Microsoft Office
• Customer service call center
• Outbound calls
• Computer skills
• Customer service oriented

Pay

$18.00 - $21.00/hr

Schedule

This is a Contract to Hire position based out of Kodak, TN. Fully onsite.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)