Dispatcher

Responsibilities

• Serve as the primary control point for all customer field deliveries and returns, ensuring timely and accurate execution of each order.
• Organize and coordinate daily shipping activities using approved freight carriers to optimize efficiency and service levels.
• Gather, review, and reconcile all shipping documents for accuracy prior to submitting them to the Accounts Receivable team.
• Provide the Shipping Supervisor with detailed daily schedules for outbound customer loads, including timing, carrier information, and load details.
• Work closely with field superintendents to plan, schedule, and adjust deliveries and returns based on operational needs.
• Generate pick lists for staging to ensure that materials and products are ready for shipment according to schedule.
• Dispatch equipment, vehicles, and personnel as needed to support field operations and customer requirements.
• Perform accurate and timely data entry related to shipments, dispatch activities, and logistics records.
• Deliver dispatch customer service by responding to inquiries, resolving issues, and communicating clearly with internal teams and external partners.
• Provide general administrative support to the shipping and logistics functions, including filing, documentation, and record maintenance.
• Apply knowledge of Department of Transportation (DOT) rules and regulations when scheduling and dispatching deliveries.

Requirements

• Diploma required.
• 2–3+ years of dispatch experience, specifically within the transportation industry.
• Demonstrated experience coordinating field deliveries and returns in a high-volume shipping environment.
• Working knowledge of DOT rules and regulations applicable to transportation and shipping.
• Proficiency in data entry and maintaining accurate logistics and dispatch records.
• Experience providing dispatch customer service and communicating effectively with internal and external stakeholders.
• Able to organize daily shipping activities and utilize approved freight carriers efficiently.
• Experience generating pick lists and coordinating staging for outbound loads.

Qualifications

• Experience working in an organization with approximately $30M in annual shipping revenue is preferred.
• Familiarity with TITAN system or similar logistics or dispatch software.
• Understanding of the competitive landscape in the market, including knowledge of major industry competitors.
• Strong administrative support skills, including document management and scheduling.
• Ability to work collaboratively with field superintendents, shipping supervisors, and other operational staff.
• Detail-oriented mindset with strong organizational and time management skills.