Dispatcher

About the role

Reviews daily schedule, advises truckers of loads to pick up, including type and amount of product, and advises truckers of payment pickup information if required. Answers phone, assists drivers as needed, and takes customer orders from Sales. Operates scale to weigh incoming and outgoing trucks, records appropriate information on tickets for each truck, including customer, job, and weight of deliveries. Ensures all required deliveries to customers/jobs are met, including notifying supervisor if more trucks or deliveries will be required to meet customer requirements.

Accepts checks or cash payments and records accordingly, to be turned over to Accounts Receivable. Contacts customers to verify readiness to accept loads of materials, and keeps customer informed of loads being delivered. Provides customer information as required, answering basic questions regarding type, quality, quantity and timeliness of deliveries.

Generates daily, weekly and monthly reports of activity, compiles daily reports including Dispatch Report and Customer Summary Report of pickups and deliveries of crushed concrete materials. Records petty cash receipts and disbursements, completes and logs all sales receipts, and submits to accounts payable for reimbursement of petty cash account.

Responsibilities

• Operate scale to weigh incoming and outgoing trucks
• Record appropriate information on tickets for each truck
• Ensure all required deliveries to customers/jobs are met
• Accept checks or cash payments and record accordingly
• Contact customers to verify readiness to accept loads of materials
• Provide customer information as required
• Generate daily, weekly and monthly reports of activity
• Compile daily reports including Dispatch Report and Customer Summary Report

Requirements

• Excellent verbal communications, reading and writing ability
• Basic computer skills, including Excel spreadsheets
• Basic math and 10-key adding machine skills
• Three years of work experience with similar job duties or industry
• Prior general office experience of at least one year
• Ability to operate basic office machines, including copier, fax, and adding machine
• Ability to read maps and provide drivers with directions to customer locations
• Ability to speak and understand Spanish is a plus

Working Conditions

• Able to stand for several hours per day and work for long periods without a break
• Able to work in dusty, noisy environment
• Ability to lift and carry 30 lbs.
• Ability to bend and stoop to file or retrieve records and stock supplies

Benefits

• Competitive pay
• Opportunity for annual performance increases
• 401k program with employer matching
• Room for growth and career advancement
• Health insurance
• Dental & vision Insurance
• Paid life insurance
• Paid short term/long term disability
• Paid vacation and sick time
• 11 paid holidays