Dispatcher

Responsibilities

• Dispatch technicians and subcontractors to service calls nationwide
• Coordinate scheduling and confirm appointments with vendors and customer locations
• Manage a high volume of active work orders throughout the day
• Make outbound calls to technicians, vendors, customers, and site contacts
• Follow up aggressively on open and outstanding service requests
• Obtain ETAs, updates, completion documentation, photos, signatures, and estimates
• Communicate delays, issues, and emergencies immediately
• Review work orders for accuracy and completeness before closing or billing
• Enter clear, detailed, and professional notes into our systems
• Work with vendors to obtain competitive pricing and control service costs
• Handle emergency and time-sensitive service requests
• Maintain strong communication with management and other departments
• Take ownership of assigned accounts and work orders from dispatch through completion
• Meet daily productivity, response-time, and performance expectations

Requirements

• Extremely organized and detail-oriented
• Comfortable working in a high-volume, fast-paced environment
• Confident and professional on the phone
• Persistent with follow-up and comfortable holding vendors accountable
• Able to multitask and prioritize urgent situations
• A strong problem solver who can make decisions quickly
• Reliable, punctual, and accountable
• Able to communicate clearly through both phone and email
• Comfortable learning multiple computer systems
• Competitive and motivated by goals and results
• Takes ownership instead of passing problems to someone else

About the Role

Academy Service Group is a growing facilities management company providing repair, maintenance, and specialty services to commercial clients across the country. Our dispatch team plays a critical role in our operation, coordinating thousands of service requests and ensuring our customers receive fast, reliable service. We are looking for people who want more than just a job. There is opportunity for growth and advancement for employees who consistently perform, take initiative, and demonstrate leadership.