Dispatcher

This franchise is independently owned and operated by a franchisee. All hiring decisions are made by the management of this franchise location.

About the role

The 1-Tom Plumber Dispatcher will provide fast and friendly customer service to both internal and external customers. The dispatcher will manage calls for the technicians and the day-to-day operations.

Responsibilities

• Strong customer service skills and multitasking
• Answering client calls and scheduling technician appointments for jobs
• Entering client data into a computer
• Providing responses and feedback to clients regarding service queries
• Making outbound calls to clients as necessary

Requirements

• High School diploma or equivalent
• Ability to satisfactorily resolve client concerns
• Competency of basic computer programs
• Professional demeanor
• Self-motivated with a sense of urgency to complete tasks
• Able to work gracefully under pressure in a fast-paced environment
• Strong problem-solving abilities and attention to detail
• Reliable, trustworthy, and punctual

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Bonus based on performance
• Free uniforms