Dispatcher/AEMT - LifeFlight Event Medicine

About the role

The Dispatcher is responsible for coordinating medical support at event venues in conjunction with command staff and serves as the primary communication hub. When an injury or illness is reported, the Dispatcher receives emergency (911) or service calls, assesses urgency, gathers critical information, and dispatches appropriate medical personnel or resources.

Responsibilities

• Track inbound, staged, and outbound ambulances and medical assets at Event Medicine venues and events
• Maintain real-time awareness of all event medicine assets located at assigned venue/event
• Maintain real-time awareness of helicopter air ambulances operating in the Mid-Cumberland Region of Tennessee
• Relay safety advisories, including weather updates and relevant environmental activity
• Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5
• Facilitate requests for patient transports by external EMS agencies as needed at events
• Aid in the coordination of Event Medicine and EMS resources/responses during mass casualty incidents or disasters
• Facilitate interoperable communications
• Maintain effective communication and coordination with Law enforcement, security teams, hospitals, EMS agencies, and emergency services
• Understand the operations, updating, and applications of all communication equipment, including troubleshooting, and up to programming
• Communicate information and emergency notifications to crew members in an efficient, concise, and courteous manner

Requirements

• 1+ years of experience in a public safety communicator/dispatch role
• 1+ years of AEMT experience on a 911 service
• Experience with public safety radio systems

Qualifications

• Listening (Intermediate)
• Decision Making (Novice)
• Change Management (Novice)
• Emergency Management (Novice)

Skills

• Public Safety Radio Systems

Benefits

Vanderbilt Health offers competitive benefits including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is event-driven and may vary week to week based on operational needs.

Additional Job Description

Physical Requirements and Physical Demands: Heavy Work category requiring exertion of 50 to 100 lbs. of force occasionally and/or up to 20 to 50 lbs. of force frequently and/or up to 10 to 20 lbs. of force continually to move objects. Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses. - Frequent Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area. - Occasional Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes. - Occasional Radiation: May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment with lead shielding, and personal dose monitoring. - Not Applicable Vibration: Subject to oscillating movement. - Not Applicable Dust - Not Applicable Bimanual Dexterity: Requiring the use of both hands. - Frequent Communication: Expressing or exchanging written/verbal/electronic information. - Frequent Handling: Seizing, holding, grasping, working primarily with fingers requiring fine manipulation. - Frequent Reaching below shoulders: Extending arms in any direction below shoulders. - Frequent Reaching above shoulders: Extending arms in any direction above shoulders. - Occasional Crouching/Squatting: Bending body downward and forward by bending legs and spine. - Occasional Kneeling: Bending legs at knees to come to rest on knee or knees. - Occasional Crawling: Moving about on hands and knees or hands and feet. - Not Applicable Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces - Frequent Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. - Occasional Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles - Occasional Push/Pull: Exerting force to move objects away from or toward. - Frequent Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Occasional Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Frequent Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device - Frequent Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another - Frequent Standing: Remaining on one's feet without moving. - Frequent Walking: Moving about on foot. - Frequent Sitting: Remaining in seated position - Occasional Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. Core Accountabilities: Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities : Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.