Dispatcher ($4,000 Hiring Incentive)

Location: Dispatch/Evidence/Records, 3838 N Central Ave, Phoenix, AZ 85012 | Grade: 18 | Closing date: 09/23/2026

About the role

Under the general supervision of a Dispatch Supervisor, this position performs work in a highly technical environment in the Operation Communication Center (Opcomm). The role is responsible for critical incidents and to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources statewide in support of the Enforcement and Compliance Bureau, Office of Inspector General, Attorney General's Office, Arizona Department of Agriculture, and the Livestock Division using a multi-line telephone system, two-way radio, statewide port of entry cameras, and a Computer Aided Dispatch (CAD) System as part of an interfaced operational program. Dispatchers conduct research, enter, update, and retrieve information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other related information in accordance with policy and procedure. A background check is required.

Responsibilities

• Dispatches, evaluates, and prioritizes requests for emergency and non-emergency service statewide incidents utilizing a multi-line phone system, two-way radios, and a Computer Aided Dispatch (CAD) system
• Interviews and documents all statewide callers to determine the nature of the call, location of the incident, other related information, and the need for dispatching of assistance using a multi-line telephone system according to established rules and procedures
• Processes requests received according to procedure; determines as much information as possible from the requestor to enable the most appropriate agency of responsibility and the most appropriate level of response
• Determines from phrasing, vocal stress, and provides a proper level of response to the request to ensure the safety of the caller and responders

Requirements

Knowledge

• Department policies and procedures
• Federal, State, and department rules and regulations
• Policies and procedures governing security and privacy of record information
• Customer service procedures and techniques
• Report writing using the Computer Aided Dispatch System (CAD) software
• Telephone etiquette
• Radio transmission procedures to produce effective communication between two parties
• Federal Communication Commission (FCC), City, Department, and other applicable rules and regulations
• City streets and surrounding areas, including geographical layout of operating Districts
• Police emergency dispatch procedures
• Federal OSHA and State and County regulations and City policies regarding safe work practices

Skills

• Operating multiple computer systems, including specialized dispatch communications equipment required to carry out job assignments
• Operating standard office equipment including a personal computer and related software; proficiency to prepare e-mail and time sheets
• Reading a map
• Google Workspace

Abilities

• Obtain Department of Public Safety TOC certification within 6 months
• Obtain Arizona Criminal Justice Information System (ACJIS) certification within 6 months through the Arizona Department of Public Safety
• Follow oral and written instructions
• Remain calm and make logical decisions when in high stress situations
• Complete work accurately, maintain composure, and respond to calls in an often stressful environment
• Operate radio transmitting equipment in a fast and efficient manner, under stress
• Follow departmental guidelines and procedures relating to response to emergency situations
• Exercise good judgment in the handling and prioritizing of calls within the department
• Effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions
• Listen and retain information communicated in emergency calls
• Establish and maintain effective working relationships with other employees and the general public
• Communicate clearly
• Adhere to the rules, policies, procedures, and statutes that govern conduct and performance within the Department
• Pass a background check including a polygraph
• Work weekends and holidays including flexibility to work various schedules and shifts

Selective preferences

• Any combination of training and experience that meets the KSAs
• High school diploma or GED equivalency
• Two (2) years experience in a high volume data entry and customer service environment

Pre-employment requirements

• A valid driver's license appropriate to the assignment is required at the time of appointment
• Obtain and maintain Terminal Operator Certification Level A by the Department of Public Safety within six (6) months of hire or promotion date
• If the position requires driving or use of a vehicle as an essential function: must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks; license must be current, unexpired, and neither revoked nor suspended