Dispatcher 3 - Remote - CA only

About the role

As the Dispatcher, you will play a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. You will monitor real-time operations, adjust schedules as needed, and communicate effectively with field staff to resolve any issues or delays. Responsibilities include maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity.

Work will be primarily performed remotely from a home office in California. Occasional travel to and work from other Race offices or off-site locations may be required.

Responsibilities

• Service Request Management:
  • Receives incoming service requests from customers
  • Assigns appropriate technicians based on skills, availability, and location
  • Monitors technician status and keeps customers informed of ETA and service updates
  • Maintains accurate records of service calls, including details and technician information
• Service Call Monitoring and Resolution:
  • Monitors service calls to ensure timely resolution and escalates issues as needed
  • Coordinates with other departments to meet service level agreements
  • Maintains records of technician availability and adjusts schedules when necessary
• Dispatch Operations and Administration:
  • Performs administrative tasks related to dispatch operations (data entry, filing, report generation)
  • Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service
• Continuous Improvement:
  • Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction
• Additional Duties:
  • Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting
  • Be available to participate in internal or external meetings, special functions, and professional development opportunities
  • Cross-train and share knowledge with other team members
  • Support routine tasks
  • Maintain a professional appearance, hygiene, and demeanor
  • Performs other related duties as assigned by management

Requirements

• Eligibility for US employment without sponsorship
• Minimum of 18 years of age
• High School Diploma or GED or equivalent combination of education and experience
• Minimum of 1-2 years' experience in dispatch operations, preferably in the telecom industry
• Minimum of 1-2 years' Salesforce or equivalent experience required
• Familiarity with dispatching best practices and hands-on experience using dispatch software and tools to optimize operations
• Understanding of safety regulations and industry best practices related to field service operations and logistics management
• Proven geographical knowledge of service area and ability to read maps
• Ability to work flexible hours, including evenings and weekends, as scheduled
• Must be able to type 40 words per minute
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension
• Proficiency in Spanish language desirable

Benefits

• 100% company-paid medical and dental insurance (starting the 1st of the month following your start date)
• Paid time off (vacation, sick leave)
• 11 paid holidays
• Paid birthdays
• 401k matching (4%)
• Free fiber internet service for all employees living in our service area

Join a tight-knit team with growth potential, competitive base salary, and a culture built on integrity, mutual respect, and shared purpose.

Pay

$18 to $24 USD per hour

Schedule

Flexible hours, including evenings and weekends, as scheduled