Dispatch Supervisor (Communications Supervisor) - BRTA

Key Accountabilities

Operate day-to-day transit service operations, monitor service in real-time, and adjust resources to address delays, disruptions, or emergencies.

Ensure adherence to schedules, routes, and service standards by coordinating with dispatch, field supervision, and control center teams.

Issue corrective action and disciplinary records to staff as required.

Perform other duties as assigned.

Operations Monitoring & Coordination

Maintain real-time monitoring of fixed-route service using CAD/AVL systems, radio, and other communication tools.

Track vehicle adherence to schedules, headways, and service standards.

Communicate with operators to provide instructions, updates, and route adjustments.

Coordinate service changes in response to delays, detours, traffic congestion, or service disruptions.

Radio Communications

Serve as the central point of contact for all radio communications with transit operators.

Maintain clear, professional, and concise communication under normal and high-pressure conditions.

Enforce proper radio protocol and communications discipline.

Incident Management

Receive, assess, and respond to incidents including accidents, mechanical failures, passenger disturbances, and emergencies.

Dispatch field supervisors, maintenance, and emergency responders as needed.

Provide real-time guidance to operators during incidents.

Document all incidents accurately and in accordance with agency policies.

Data Entry & Reporting

Maintain logs of communications, incidents, and service interruptions.

Enter operational data into transit management systems.

Generate reports and summaries for operations leadership.

Compliance & Safety

Adhere to all safety regulations, agency policies, and operating procedures.

Support emergency preparedness and response protocols.

Monitor operator compliance with safety and operational standards.

Physical Demands And Work Environment

Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces.

Exposure to both extreme heat and cold.

Exposure to loud noises, fumes, and airborne particles.

Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.

Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.

Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.

Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.