Dispatch Supervisor

About the company

SEKO started in 1976 from a single Chicago office and has grown into a global provider of first-class logistics services. We specialize in complete supply-chain solutions—transportation, logistics, forwarding, and warehousing—backed by customizable IT platforms that deliver real-time supply-chain visibility. With over 120 offices in 40 countries, our shareholder management model combines global expertise with local service.

Responsibilities

• Supervise a team of 4–10 dispatchers covering driver assignments, load coverage, and real-time freight tracking.
• Monitor team workload and load-board coverage; redistribute assignments when queues back up or priorities shift.
• Coach dispatchers on lane rates, carrier selection decisions, and communication practices with drivers and carriers.
• Handle escalated situations that exceed individual dispatcher authority: serious delays, equipment failures, carrier refusals.
• Review end-of-shift coverage reports and identify patterns in missed pickups, late deliveries, or uncovered loads.
• Coordinate with customer service and planning teams when dispatch capacity or carrier availability affects customer commitments.
• Conduct dispatcher training and onboarding, building lane knowledge and system proficiency for new team members.
• Manage dispatcher scheduling across shifts, covering vacations, call-outs, and peak-period volume increases.
• Maintain team carrier contact lists, preferred carrier relationships, and carrier performance documentation.
• Prepare shift handoff briefings that give incoming supervisors a clear picture of in-transit freight and open issues.

Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3–5 years of dispatch, transportation, or logistics experience.
• Previous supervisory or leadership experience preferred.
• Experience in final-mile delivery, trucking, or warehouse operations is a plus.
• Strong knowledge of routing, scheduling, and transportation operations.
• Experience with transportation management systems (TMS), dispatch software, and Microsoft Office.
• Excellent communication and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proven ability to lead teams, coach employees, and drive operational performance.

Preferred Skills

• Strong leadership and team-building abilities.
• Excellent customer service and conflict resolution skills.
• Analytical mindset with experience using operational metrics to improve performance.
• Ability to remain calm under pressure and make sound decisions quickly.
• Strong attention to detail and time management skills.
• Experience managing KPIs, labor planning, and operational budgets is preferred.

Physical Requirements

• Ability to work in an office and warehouse environment.
• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of up to 25 pounds may be required.
• Flexibility to work evenings, weekends, or holidays as operational needs dictate.

Pay

The base salary compensation range for this role is $63,700 – $90,950 USD per year. This role is also eligible for an annual incentive bonus.

Benefits

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spending Accounts, Group Accident, Critical Illness and Hospital Indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave.
• Retirement Benefits: Contributory Savings Plan (401k).