Dispatch Supervisor 2nd Shift

About the role

Shift: 2nd  |  Division: Logistics  |  Reports to: Logistics Manager

Responsibilities

• Direct daily driver duties — managing assignments, transit times, and end-of-day wrap-up
• Manage DOT compliance related to driver available hours of service when assigning loads and daily tasks
• Interact with internal and external customers as needed; conduct shift hand-off communication between dispatchers to ensure continuous operations and customer service
• Communicate critically with Dispatchers, Logistics Managers, and Regional Managers
• Enter purchase orders as needed
• Participate in and initiate driver discipline per company policy
• Review driver documents for accuracy and/or compliance
• Assist with selecting external carriers to take loads
• Support payroll to ensure drivers are accurately compensated for work performed
• Manage the fleet in a financially efficient and safe manner, balancing service and cost
• Coordinate fleet flow to lease vendor shops for equipment repair and maintenance; manage road breakdowns with vendors
• Follow all Safety Policies and ensure drivers and fellow employees follow all safety policies and rules
• Complete incident investigation forms fully with maximum detail when a safety-related issue or event occurs
• Conduct periodic ride-alongs with drivers to ensure they have what they need and to experience the conditions drivers face
• Enter rates in TMW or rate loads/negotiate rates with third-party carriers as needed

Supervisory responsibilities

• Directly supervise all employees assigned to the department, including drivers
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws
• Train employees; plan, assign, and direct work; appraise performance; reward and discipline employees
• Resolve conflicts; build teams; coach and lead employees to improve
• Address complaints and resolve problems; maintain documentation
• Set an example of superior behavior, attitude, performance, and teamwork

Qualifications

• High School Diploma or GED
• Two years experience as a Dispatcher

Preferred:

• College and/or related technical experience in Logistics, Transportation, or Supply Chain Management
• One year supervisory experience as a proven manager of at least five people
• Four years’ experience in Shipping and Warehousing environment or CDL Truck Driving experience

Skills

Language skills

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees

Reasoning ability

• Apply common sense understanding to carry out instructions furnished in written, oral, or graphic form
• Deal with problems involving several concrete variables in standardized situations

Physical demands

• Regularly required to walk, talk, and hear
• Frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms
• Required to sit and move around
• Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Pay

$61,800 per year

Schedule

2nd shift