Dispatch Service/Sr. Dispatch Service

Application open to internal and external applicants; closes Sunday, September 27, 2026.

About the role

At NMGC, Dispatch Service provides frontline support to customers and plays a critical role in ensuring community safety. The position involves addressing customer inquiries and emergencies, prioritizing work by urgency, maintaining accurate records in Banner, assisting with billing, and supporting operations personnel with field investigations.

Responsibilities

• Assess, plan, and dispatch daily service workload for service technicians, line locators, construction crews, gas measurement technicians, cathodic protection crews, leak survey teams, and other NMGC departments.
• Ensure accuracy and timely updates of work order completion data within the Banner system.
• Monitor Supervisory Control and Data Acquisition (SCADA) telemetry readouts and alert appropriate personnel of any problems.
• Prepare documents, reports, and numerous logs.
• Monitor compliance with all Federal Communications Commission (FCC) rules and regulations.
• Act as a focal contact point for all NMGC emergency responses statewide.
• Additional senior‑level responsibilities include overseeing entry‑level duties and providing guidance to junior staff.

Requirements

• High School Diploma or GED.
• Valid driver’s license with an acceptable driving record.
• Dispatch Service: minimum 2 years of related work experience.
• Dispatch Service Senior: minimum 4 years of related work experience.
• Preferred: Bilingual (English/Spanish) and/or prior dispatch experience.

Pay

Dispatch Service: $48,720 – $60,900 per year.

Senior Dispatch Service: $55,520 – $69,400 per year.

Placement at any level is based on skills, experience, and education.

Schedule

Work hours and shifts vary; duties may be performed at multiple locations and may require overtime. The role is primarily office‑based, with regular standing or walking (up to one‑third of the time) and sitting (up to two‑thirds). Manual dexterity, good vision, and the ability to talk and listen are required. Occasionally lift or move up to 25 pounds.