Dispatch & Scheduling Coordinator

Key Responsibilities

• Answer, screen, and direct incoming calls in a professional and friendly manner
• Accurately document customer information into company systems
• Schedule initial inspections with customers and mitigation teams
• Adjust and update schedules as needed to meet customer and operational needs
• Manage customer service issues and resolution
• Conduct follow-up customer service calls to ensure customer satisfaction
• Perform file audits to ensure accuracy and completion of documentation
• Communicate changes and updates promptly to management, customers, and team members
• Provide after-hours phone support on a rotating basis (nights + weekends)

Qualifications

• High school diploma or equivalent required
• Prior customer service experience (restoration, construction, or service industry preferred)
• Excellent verbal and written communication skills
• Strong time management and organizational abilities
• Professional phone presence with patience and active listening skills
• Proficiency with Microsoft Office Suite
• Ability to thrive in a fast-paced, team-oriented environment
• Willingness to participate in rotating on-call schedule

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation & Holidays
• Life + Voluntary Life Insurance
• 401(k) with Company Match
• Supportive, team-oriented, and casual office environment

Pay

$18.00 - $19.00 per hour