Dispatch/Scheduler

About the role

SP Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Primary responsibilities

• Answer and direct incoming calls and greet visitors professionally.
• Dispatch and coordinate crews and resources to jobsites.
• Add and maintain daily jobsite crew reporting schedule within our program.
• Capture and enter job and customer information into the system.
• Schedule appointments and maintain crew calendars.
• Provide administrative and clerical support to the office.
• Communicate with customers, crews, and adjusters as needed.
• Maintain a clean and organized reception area.

Position requirements

• A high school diploma/GED is required.
• Previous receptionist, dispatch, or administrative experience is preferred.
• Proficiency in Microsoft Office and phone systems is required.
• Strong communication, organizational, and multitasking skills are essential.
• Excellent customer service skills are necessary.
• The position requires working in person 5 days per week. Occasional after-hours support may be needed.
• The ability to work in the United States and successfully complete a background check is required.

Physical demands

• Primarily office-based work in a climate-controlled environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Repetitive motions including keyboarding and use of a mouse.
• Frequent talking and hearing for phone and in-person communication.
• Close visual acuity for reading documents and viewing computer screens.
• Occasional standing, walking, bending, reaching, and filing.
• Occasional lifting and carrying of up to 25 pounds (files, supplies, or equipment).
• The ability to open filing cabinets and bend or stand on a step stool as needed.

Job Type

• Full-Time, up to 40 hours per week.
• On-Call

Salary

$18-$23 / hour, pending experience.

Benefits

• 401(k) 3% Match
• Health, Dental, Vision insurance
• Vacation