Scheduler / Dispatch Agent WAH

Qualifications

• Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
• Strong desire to be helpful and take ownership to resolve customer situations
• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Professional demeanor, put together
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications
• Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Responsibilities

• Construct daily vehicle routes for safe productive passenger pick-ups and drop-offs in a transit/paratransit environment.
• Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service.
• Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.
• Communicate effectively with management as it pertains to strategic objectives.
• Organize and conduct activities to assure safe, cost-effective, on-time operating performance.
• Tracks and reports adherence to run cut structure and communicates issue to management.

Pay

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Schedule

Details about the schedule will be provided upon hire.