Dispatch Scheduler

Duties and Responsibilities

• Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time.
• Handle appointment-based work from call initiation to dispatch when needed.
• Provide gas safety policy instructions on emergency calls.
• Maintain a virtual phone application and monitor its operation.
• Ask vital questions to gather information and ensure accurate dispatching of emergency services.
• Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.
• Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.
• Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
• Work spike meter reading report.
• Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.
• Perform all other duties as assigned.

Essential Characteristics

• Lead by example in support of the company’s essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
• Work under pressure and meet tight deadlines.
• Adapt to a fast-paced, changing environment.
• Build rapport with a diverse range of individuals.
• Manage time effectively to meet individual goals and deadlines.
• Display a positive attitude in a team-oriented environment.
• Operate as a team player to meet shared goals.

Preferred Skills

• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo.

Required Education (certifications, licenses)

• A high school diploma/GED is required.
• A bachelor’s degree is preferred.

Required Knowledge, Skill And Abilities

• Previous dispatching experience is preferred.
• Experience with mobile workforce management software is preferred.
• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo is a plus.
• Experience with Oracle CC&B or other customer information systems is preferred.