Dispatch Routing Analyst

About the role

This employee acts as a bridge between the local branch management team and the central dispatch department. The role drives timely completion of daily routing and dispatching duties, as well as responsibilities within the Logistics Department.

Responsibilities

• Perform all MobileCast dispatching activities
• Route all same-day/next-day deliveries according to Logistics policy and procedures
• Communicate with branches regarding errors in addresses, time frames, and any other work order issues that negatively impact routing
• Update TIMS with customer notes and work order ship dates as necessary
• Communicate with branches regarding issues that impact the Dispatcher’s ability to effectively route a work order to a driver in the field
• Monitor a driver’s progress during the day and communicate back to branches any issues related to missed time windows
• Monitor delivery staffing requirements based on order volumes and make appropriate adjustments to staff and/or processes
• Review reports at the Central Dispatch level to monitor driver compliance with route order completion via MobileCast & Roadnet software
• Coordinate with Region management on action plans to ensure driver compliance with targeted financial objectives
• Comply with all regulatory requirements, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws
• Ensure patients do not suffer service failures and communicate undeliverable stops to the servicing branch
• Demonstrate professional etiquette and courtesy when interfacing with customers and branches regarding routing issues
• Respond to telephone, fax, and email questions or problems from branches
• Maintain regular and consistent attendance and punctuality