Dispatch Representative - Truckloads / Bulk Hauling

About the Role

Wind River Environmental is seeking an experienced Dispatch Representative to support our bulk hauling operations in Douglassville, PA. This role is crucial for keeping our operations moving efficiently, requiring thoughtful planning, strong communication, and smart decision-making throughout the day.

Responsibilities

• Plan, route, and dispatch daily bulk hauling work based on customer requirements, driver availability, truck capacity, geography, service timing, and operational priorities.
• Build efficient routes that maximize truck utilization and support productive use of drivers and equipment.
• Actively manage routes throughout the shift, making real-time adjustments as needed due to cancellations, new service requests, delays, equipment issues, traffic, weather, or other conditions.
• Maintain ongoing communication with drivers, providing route direction, schedule updates, and operational support.
• Serve as a key communication link between drivers, customers, branch personnel, management, and Central Dispatch.
• Coordinate solutions for fleet availability, customer access, scheduling conflicts, or unexpected operational issues.
• Communicate directly with customers regarding service timing, schedule changes, and other service-related needs.
• Manage urgent service needs and dispatch on-call resources when necessary.
• Look for opportunities to continuously improve routing, dispatch processes, truck utilization, and overall operational performance.
• Support special projects and additional operational needs as assigned.

Qualifications

• High school diploma or equivalent required.
• At least two years of route planning, dispatch, transportation, or logistics experience strongly preferred.

Skills

• Strong understanding of routing, scheduling, and dispatch principles.
• Ability to evaluate multiple variables quickly and make confident, practical decisions.
• Strong problem-solving skills and adaptability.
• High level of organization and attention to detail.
• Excellent communication and relationship-building skills.
• Ability to work independently and take ownership of decisions.
• Comfort with computer-based routing, scheduling, and dispatch systems.
• Continuous-improvement mindset and interest in optimizing operations.

Pay

$22.50 – $23.50 per hour

Schedule

Full-Time | Monday-Friday | On-Site | 11:30 AM – 8:00 PM

Location

Douglassville, PA

Benefits

• Competitive compensation
• Medical and dental insurance
• Matching 401(k)
• Paid holidays
• Generous paid time off
• Opportunities for career growth and development

Wind River Environmental LLC is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on any legally-recognized basis.