Dispatch Receptionist/Accounting Clerk

Responsibilities

• Provide excellent customer service
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform detailed and accurate data entry, including analyzing dispatch reports
• Maintain accurate records in QuickBooks
• Create financial reports and perform analysis
• Maintain tax, insurance, and compliance requirements
• Maintain vendors, resources, and subcontractors
• Complete accounts payable activities
• Complete accounts receivable activities
• Perform general administration duties
• Absorb other departments, as needed

Requirements

• 2+ years of administrative or office-related experience and business experience
• Working knowledge of current business software technologies is required
• Experience in the commercial cleaning and restoration or insurance industry is desired
• Customer service experience, quality assurance, and scheduling a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software

Qualifications

• Minimum of HSD/GED, Associate's/Bachelor’s degree preferred
• Ability to successfully complete a background check subject to applicable law