Office Assistant/Dispatcher

About the role

The General Purpose of this role is to support the Office Manager and Door Team Manager by performing routine clerical functions, answering phone calls, dispatching tickets to infield technicians, and managing the operational daily schedule.

Responsibilities

• Answers phones with a professional tone and attitude for various sources.
• Updates customer notes within the system.
• Dispatches jobs from the system to infield technicians.
• Uploads and enters data to the system to support the staff.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned that support the overall goals of the organization.

Qualifications

• High School diploma, experience preferably in a service industry.
• Experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions.

Skills

• Skilled in using Microsoft Office products (Word, Excel, and Outlook).
• Skilled in basic filing and recordkeeping with a focus on speed and accuracy.

Benefits

• 401(k) with matching.
• Bonus based on performance.
• Competitive salary.
• Dental insurance.
• Free food & snacks.
• Free uniforms.
• Health insurance.
• Opportunity for advancement.
• Paid time off.
• Profit sharing.
• Vision insurance.

CORE COMPETENCIES

• Customer-focused and Customer Service Orientation.
• Effective Communications.
• Interpersonal Skills.
• Problem Solving.
• Service Focus and Teamwork.