Dispatch Officer (Full Time) (36769)

About the role

Ensures the security and safety of the guests, team members, cash, and physical assets of the Hotel and Casino.

Responsibilities

• Monitors and responds to all incoming radio transmissions.
• Coordinates, directs, and reports all incoming radio and telephone communication.
• Dispatches appropriate Security personnel for assignment.
• Contacts local law enforcement, fire department, or other emergency personnel as directed in the event of emergency activity.
• Provides information as requested by Security and Agua Caliente Gaming Commission personnel.
• Ensures the safety and security of guests, team members, cash, and physical assets of the Tribe.
• Maintains proper radio communication and phone etiquette with On-Duty Security personnel, casino staff, and the general public.
• Maintains constant surveillance throughout each monitored area, watching for irregularities including criminal activity, policy violations, and other suspicious activity.
• Reports, records, and maintains any suspicious activity captured on video with the approval of the Security Supervisor or above.
• Immediately reports suspicious or unusual activities to Security Supervision.
• Monitors and records an overview of non-gaming activity occurring in each monitored area via CCTV (closed circuit television).
• Maintains VHS tape, CS, DVD, and other forms of storage media evidence in libraries.
• Performs inventory and maintenance of Security Surveillance equipment.
• Monitors and operates Security Surveillance cameras and other recording devices.
• Reviews Security Surveillance video recordings to isolate incident activity as directed by Security Supervision.
• Performs computer and written data entry of Daily Dispatch Activity Log, including all incidents, VHS tape and other recording media changes, report logs, and dispatch logs.
• Provides information as requested by Security and Agua Caliente Gaming Commission Surveillance personnel.

Requirements

• High school diploma or GED.
• Desirable to have experience in law enforcement, security, military, current Guard Card, or 832 PC college classes.
• Required to obtain a current CPR, AED, and First Aid Certificate (training provided by the Security/Safety Coordinator).
• Must be able to write clear and concise reports and communicate without significant impediment or accent in English.
• Must have experience in radio, telephone communications, and dispatch.

Working Conditions

• Must be able to stand, move, and work throughout the office area and properties, including walking up to 1 mile, climbing stairs, and sitting at a desk/work station for the duration of the shift.
• Must be able to work in a smoke-filled environment.
• Must be able to work in a lighting-subdued environment for extended periods.
• Must be able to work in extreme weather conditions, including extreme heat and cold.
• Typically housed in an office environment; noise level is usually moderate but may escalate in the casino environment.
• Must be able to grasp, bend, lift, and/or carry goods weighing a minimum of 25 lbs. on an intermittent basis.
• Must have sufficient dexterity to use office equipment, including computers, calculators, and multi-line telephones.