DISPATCHER (FULL TIME)

About the role

We are hiring immediately for full time DISPATCHER positions at Texas Health Methodist - 1301 Pennsylvania Avenue, Fort Worth, TX 76104. No previous experience is required, and we are willing to train. Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging.

Responsibilities

Coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Essential duties include:

• Provides quality customer service to customers by providing one-on-one attention to detail
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics
• Determines, explains and develops dispatcher logic and transporter activities
• Transports patients when necessary
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks
• Monitors procedures related to availability and completion task, and follows up on issues related to service and operations
• Serves as a liaison between Patient Transportation and other departments
• Assigns, collects and distributes pagers
• Monitors daily sign-in/out procedures
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff
• Ensures accurate, timely dispatch of transport requests
• Ensures maximum staff productivity
• Resolves problems related to patient, visitor, staff or employee complaints
• Recommends solutions for ongoing or recurring issues

Qualifications

No previous experience is required, and we are willing to train.

Pay

Fixed Pay Rate: $18.00 per hour.

Schedule

Full time, with days varying and second shift from 4:00 PM to 12:30 AM. More details will be provided upon interview.

Benefits

Full-time and part-time positions are offered the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.