Dispatch Officer, Campus Safety

Stationed at the Main Campus Safety Headquarters, the Dispatch Officer reports directly to the Director of Campus Safety. This is a community-facing position that requires engagement with the University’s community and its visitors to create a safe and welcoming environment.

Responsibilities

• Dispatch emergency services when needed and monitor security cameras within the Campus Safety Headquarters.
• Act as a first responder in emergencies while adhering to University guidelines.
• Work collectively with the Shift Supervisor Officer and other officers to ensure smooth shift operations.
• Dispatch Shift Supervisor to locations of interest throughout the campus.
• Answer phones and communicate with various University departments.
• Coordinate with local Police Department, EMS, Fire Department, etc., during emergencies.
• Assist Residence and Student Life with enforcement of hall regulations and Code of Conduct violations.
• Collaborate with other University departments as necessary to perform duties.
• Observe and report hazardous conditions to the Director of Campus Safety or their designee.
• Ensure only authorized persons are admitted to campus while on duty; direct visitors and assist as needed.
• Monitor CCTV System, Fire Panel System, Card Access, and Door Access System.
• Create and distribute Student ID cards with access permissions.
• Enforce campus traffic regulations, including parking and speeding.
• Enforce campus policies on smoking, alcohol usage, and drug usage.
• Observe weather conditions and report dangerous or unusual weather-related activity.
• Complete investigations of University violations, including reviewing camera footage, interviewing witnesses, and writing incident reports.
• Act as a liaison for the College with local law enforcement and EMS when required.
• Perform incidental custodial and maintenance duties as needed.
• Perform other related duties as assigned.

Requirements

• Current valid NYS Security License.
• Clean valid driver’s license.
• CPR and First Aid training.
• Proficiency with technology, including Microsoft Office, Outlook, and Teams.
• At least two years of related experience.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills; customer service background a plus.
• Ability to cultivate a positive work environment and communicate effectively.
• Excellent organizational, prioritization, and time management skills.
• Ability to work well with other University departments.
• Mentally analyze situations, solve problems, and make decisions under pressure.
• Read and understand written instructions and communicate information clearly in writing.
• Keep all necessary licensure current and valid.

Physical Requirements

• Significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting.
• Must regularly stand or walk for extended periods in all climates.

Pay

This is an hourly non-exempt position with a rate of $20.58.

Schedule

Full-time, 40 hours per week, and part-time, 29 hours per week.

Benefits

• Highly competitive and comprehensive benefits package, including tuition remission.

Work location: In person (Manhattanville Campus). Housing is not provided.