Dispatch Officer

About the Role

Receives and transmits emergency and administrative messages over a combined police, fire, and medical communications system. Works under the general supervision of the Chief of Police or designee.

Responsibilities

• Plans, organizes, and performs work according to standardized procedures.
• Receives telephone, radio calls, and mechanical alarm signals for police, fire, or medical emergency services.
• Enters information into the Computer Aided Dispatch system (CAD) and RMS System; retrieves information for dispatch from the CAD System.
• Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency.
• Coordinates with the Patrol Sergeant for dispatching back-up units.
• Coordinates radio communication with State Police and other local Police Departments as needed.
• Receives fire emergency calls or fire security system signals, sounds alarms, and monitors equipment responding by radio.
• Dispatches police vehicles to emergency medical calls and notifies ambulance services as needed.
• Uses a computer terminal to input, retrieve, and transmit information from the National Crime Information System.
• Receives and transmits information from state motor vehicle files to patrol officers.
• Receives and transmits calls to Canine Control Officers.
• Reports major criminal or emergency calls to the Chief of Police or Officer in Charge.
• Enters data into the computer system for record-keeping.
• Retrieves data from the computer system and assists in the preparation of court information files and case incident reports; prepares files and records.
• Maintains daily log, wrecker rotation log, and security systems files.
• Responds to after-hour informational calls for town departments.
• Tests and performs minor maintenance on equipment.
• Reports equipment failure to the supervisor.
• Monitors prisoner cells by internal television system.
• Performs related administrative-clerical duties as required.
• Other duties as assigned.

Qualifications

• High School Diploma or GED.
• Possess a valid Texas Driver's License.
• Ability to verbally communicate effectively under stressful conditions.
• Ability to type.
• Ability to operate a CAD system and basic computer system.

Special Requirements

Required Licenses/Certificates:

• Applicant must be capable of acquiring the following:
• TCIC/NCIC (Texas and National Crime Information Center) Certification.
• TLETS/NLETS Basic Procedures Certification.
• Basic Telecommunications Certification.
• TDD (Telecommunication Device for the Deaf) Certification.
• Pass the state exam for Telecommunicator License within one year of employment and other certifications specified by the supervisor.

Please be advised that the Town of Pecos City is a drug-free workplace. All candidates with a job offer are required to complete a pre-employment drug screening, background check, physical, and psychological examination.