Dispatch Manager - Fayetteville

Why High-Performing Managers Choose Blanton’s

• Real Pay for Real Ownership: $85,000–$105,000 base salary + performance-based bonus tied to operational KPIs.
• Full Benefits: Medical, Company-paid dental, Vision, Life insurance (with family options), 401(k) with company match, Immediate holiday eligibility.
• Career Growth: 75+ years strong and scaling toward a $74M operation with 265 A-players.
• Leadership Environment: Clear expectations, Real accountability, Authority to fix what’s broken.

The Role

This role reports to the president of the company, and as the Dispatch Manager, you own the performance of the dispatch function across all departments. Your responsibility is simple: ensure the right technician is on the right call at the right time, every time—while maximizing efficiency, revenue, and customer experience.

What You’ll Do

• Lead, manage, and hold dispatch accountable to performance standards.
• Own capacity utilization, scheduling efficiency, and call flow execution.
• Ensure Right Tech, Right Call across all departments.
• Monitor and drive daily revenue and operational targets.
• Conduct daily dispatch audits, debriefs, and real-time adjustments.
• Ensure all calls are updated, scheduled, and properly communicated.
• Manage unscheduled jobs and end-of-day completion processes.
• Lead weekly 1-on-1s and L10 meetings to align priorities.
• Drive Dispatch Pro-utilization and system effectiveness.
• Partner with Field Operations to ensure execution in the field.
• Improve workflows, processes, and system usage for efficiency.
• Resolve escalations and eliminate breakdowns in communication.
• Train and develop dispatchers into high performers.

How You Win In This Role

• Revenue targets met daily across all departments.
• Sold Hour Efficiency at or above 40%.
• First Call Completion at or above 90%.
• Productive Time at or above 80%.
• Minimal to no customer calls asking for status updates.
• Clean, efficient, and fully utilized schedule daily.

Must-Haves

• 2-3 years of proven leadership experience with measurable results.
• Strong communication and accountability leadership skills.
• High-level problem-solving ability.
• Ability to lead in a fast-paced, real-time operational environment.

Nice-to-Haves

• Experience training or teaching.
• ServiceTitan experience.
• Prior experience in a home services company.
• Background in sales or customer service management.