Dispatch Manager - South Bend, IN

Duties and Responsibilities

• Scheduling and routing of all deliveries to the yard and jobsites.
• Enter tickets and support the sales and CSR departments.
• Maintain maintenance and records on all company trucks and equipment.
• Other duties, as assigned.

Qualifications

• Ability to meet deadlines.
• Strong organizational skills.
• Knowledge of various materials used on the job.
• Excellent written and verbal communication.
• Able to manage relationships both internally and externally.
• Strong problem-solving skills.
• Adequate attention to detail.
• Excellent customer service.
• Knowledge of local geography.
• Able to work a flexible work schedule to meet the demands of a 40-hour minimal work week.
• Adherence to safety in the workplace, rules and OSHA standards and regulations.
• Able to recognize unsafe conditions in the workplace and willing to report to the appropriate department(s).
• Knowledge of DOT regulations to maintain compliance with DOT and our company policies.

Education/Experience

• A minimum of 2 years of dispatch experience.
• Supervisory and/or management experience preferred.
• A high school diploma or equivalent.
• Experience with truck and equipment maintenance.

Computer Skills

• Data entry.
• Proficiency in Microsoft Excel and Word.
• Proficiency with word processing and spreadsheet software, internet software and e-mail.
• Ability to learn billing software systems and access online support/tools.