Dispatch Manager

POSITION SUMMARY

Directly supervise and coordinate the activities of customer service dispatch.

ESSENTIAL FUNCTIONS

• Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems.
  • Develop and maintain professional relationships with Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently.
  • Maintain Customer records and/or resolve customer needs and concerns.
• Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems.
  • Train or instruct employees in job duties or company policies.
  • Implement departmental policies, procedures, and standards in conjunction with management.
  • Establish and maintain customer files and storage, as necessary.
  • Respond to customer concern inquiries in a timely manner.
  • Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel.
  • Monitor employees' work levels and review work performance.
• A minimum of two years office/customer service experience
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• A strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair
• Able to work as part of a team
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software

COMPETENCY STATEMENTS

• Communication, Written - Ability to communicate in writing clearly and concisely.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Reliability - The trait of being dependable and trustworthy.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Loyal - The trait of feeling a duty to the employer.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Project Management - Ability to organize and direct a project to completion.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.

SALARY

$30 - $35 per hour

JOB POSTED BY

ApplicantPro