Service Manager

About the role

Haywire leads with a “Posse Over Person” mentality, recognizing that every team member’s performance drives success. We blend Texas comfort with an urban, contemporary feel to craft curated, Texas-inspired hospitality experiences. As Service Manager, you’ll prepare the restaurant for service, coach and support team members, uphold operational standards, and ensure every guest receives a memorable experience. The ideal candidate remains calm under pressure, responds urgently to challenges, and fosters a positive, accountable environment.

Compensation & Benefits

Salary Range: $65,000–$80,000 per year, plus bonus

• Medical, dental and vision insurance
• Paid Time Off
• 401(k)
• Growth and development pathways

Experience and Qualifications

• 2+ years of restaurant management experience in a similar style and volume
• Demonstrated ability to lead shifts, coach team members and maintain strong hospitality and operational standards
• Genuine enthusiasm for creating memorable guest experiences
• Strong written and verbal communication skills
• Sound judgment and the ability to make timely decisions in a fast-paced environment
• Ability to remain cool, calm and collected under pressure
• Strong organizational skills and the ability to manage multiple priorities
• Ability to work collaboratively and professionally with team members, managers, guests and vendor partners
• Working knowledge of OpenTable, 7shifts, Microsoft Office or similar restaurant-management software is preferred
• Working knowledge of applicable food safety, alcohol service, sanitation and workplace safety requirements
• Ability to work a flexible schedule, including days, evenings, weekends and holidays as business needs require
• Must be able to stand for extended periods and lift up to 50 pounds

Key Responsibilities

Business Driver

• Lead successful shifts through thoughtful preparation, clear communication and consistent follow-through
• Support daily front-of-house operations while ensuring standards, systems and procedures are executed consistently
• Complete opening and closing responsibilities and ensure the restaurant is fully prepared for service
• Monitor sales, labor, staffing and productivity throughout each shift and make appropriate adjustments when necessary
• Support scheduling, inventory, ordering and cost-control responsibilities within your assigned Area of Responsibility
• Maintain accountability for service execution, restaurant appearance, cleanliness and operational readiness
• Communicate operational questions, concerns and opportunities to the General Manager promptly
• Protect a safe, organized and healthy work environment for team members and guests

Curator of Experiences

• Deliver Genuine Texas Hospitality by maintaining a visible presence and engaging personally with guests
• Create a welcoming environment that makes every guest feel at home and gives them a reason to return
• Conduct regular table visits and restaurant walkthroughs to evaluate guest satisfaction, service quality and operational standards
• Monitor the quality, presentation and timely delivery of food and beverages
• Respond to guest concerns promptly, professionally and with sound judgment
• Authorize discounts or complimentary items in accordance with policies
• Support special events, activations and other Texas-sized experiences throughout the restaurant
• Partner with the culinary and bar teams to ensure a seamless experience from arrival through departure

People Champion

• Train, coach and develop team members to meet hospitality, productivity and performance expectations
• Motivate the team through meaningful recognition, engagement and opportunities for growth
• Create and maintain a positive, uplifting and accountable work environment
• Ensure team members have the knowledge, tools and resources needed to perform successfully
• Celebrate team wins and address opportunities through fair, timely and consistent feedback
• Support the onboarding and training of new team members
• Communicate team member concerns and performance issues to the General Manager promptly
• Lead with a “Posse Over Person” mentality that prioritizes collaboration and shared success

Master of Your Area of Responsibility

• Take ownership of your assigned Area of Responsibility and consistently meet established goals and standards
• Develop a clear understanding of the operational and financial results connected to your area
• Maintain accurate records and complete assigned administrative responsibilities on time
• Identify opportunities for improvement and present thoughtful solutions to restaurant leadership
• Follow up consistently to ensure assigned initiatives and action items are completed
• Support other managers and areas of responsibility when business needs require
• Ensure compliance with all company policies and applicable food safety, sanitation, alcohol service and workplace safety requirements

A successful Service Manager at Haywire

• Personally embraces and demonstrates an understanding of Haywire’s Brand DNA
• Thrives in a fast-paced environment and leads with an appropriate sense of urgency
• Maintains and encourages a positive and uplifting workplace
• Remains cool, calm and collected under pressure
• Creates a safe and healthy environment for team members and guests
• Motivates the team through engagement and opportunities for growth
• Leads by example and follows through on commitments
• Balances attention to detail with the broader needs of the restaurant
• Takes ownership, embraces accountability and contributes to the success of the entire team