Dispatch Job

Responsibilities

• Dispatch incoming calls from clients to couriers and enter information into company software system
• Assign and dispatch all will calls and STAT’s
• Monitor online dispatch board for potential issues
• Add, change or delete scheduled stops in planning
• Research and resolve client issues quickly and accurately
• Communicate all client issues to direct supervisor
• Monitor status of deliveries and pickups to ensure timely delivery to client
• Auxiliary couriers as needed to help ensure routes are completed to client expectations
• Review route sheets for accuracy
• Monitor and utilize web-based applications, tools, and reports
• Ensure policies and procedures as defined by clients and the company are being met
• Prepare SOP for each account; shift turnover
• Perform other duties as assigned

Qualifications

• Previous customer service, supervisory, or retail management experience a plus
• Experience with courier software system a plus
• Must be extremely detail oriented, ability to prioritize and multi-task
• Ability to work effectively in a fast-paced environment
• Critical thinker with strong analytical skill set
• Ability to effectively communicate verbally and in writing at all levels of the organization
• Proficient computer skills such as MS Word, Excel and database programs