Dispatch Coordinator - PAR (Part-Time)

Principal Duties And Responsibilities

• Answers incoming telephone calls.
• Provides coordination between hospital social workers and PAR screeners.
• Completes Requests for Service (RFS) ensuring that Pre-Admission Review (PAR) screeners complete assessments to determine if an inpatient setting is the appropriate level of care for the individual.
• Enters requests for services (RFS) from referring hospitals and relays the information to dispatch the PAR Screeners.
• Enters client information into DWIHN’s Electronic Health Record (EHR), the MHWIN system and relays information to the PAR Screeners.
• Utilizes MHWIN dispatch system to deploy PAR Screeners.
• Utilizes DWIHN’s phone system.
• Completes data entry for enrollments.
• Generates member IDs for new individuals entering the DWIHN system.
• Verifies Medicaid in the CHAMPS system.
• Completes triage to provide initial assessment of the individual’s need.
• Participates in agency and system staff meetings.

Knowledge, Skills And Abilities (ksa’s)

• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of the Michigan Medicaid Provider Manual.
• Knowledge of MWHIN.
• Knowledge of compliance standards.
• Knowledge of call screening techniques and phone etiquette.
• Knowledge of policies and procedures for receiving and processing emergency calls.
• Knowledge of customer service principles and practices.
• Knowledge of crisis training and experience in de-escalation, i.e., suicide prevention, development of crisis plans, trauma informed care, etc.
• Knowledge of emergency and general dispatch procedures and practices.
• Knowledge of medical and insurance terminology.
• Assessment skills.
• Evaluation skills.
• Decision Making skills.
• Interpersonal skills.
• Customer Service skills.
• Communication skills.
• Active Listening skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

Required Education

• A High School diploma, GED, or its equivalent.

Required Experience

• Two (2) years of full-time paid professional experience working in a human service, social service, mental health or behavioral health setting.
• Two (2) years of full-time paid professional experience performing customer service, dispatch, emergency/crisis response, peer support or related experience.

Required License(s)

• A valid State of Michigan Driver’s License with a safe and acceptable driving record.

Working Conditions

• Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.
• This position can work remotely with supervisory approval.

Additional Information

• The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer.
• PI286109893