Dispatch Coordinator I

Dispatch Support Agent

Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations—balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly.

Responsibilities

• Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization
• Execute outbound member outreach to convert open capacity into completed appointments
• Provide timely, professional support through member text and chat channels
• Cookordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling
• Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs
• Parel with the Customer Success team to retain appointments and reduce avoidable cancellations
• Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM

Requirements

• 2+ years of experience in dispatch, scheduling, customer service, or operations
• Comfort managing multiple live conversations (text, chat, radio) simultaneously
• Proficiency with scheduling or CRM software, or ability to learn quickly
• Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment
• Strong written communication and problem-solving abilities
• Detail-oriented mindset with commitment to accuracy and follow-through

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• The ability to reshape an industry and protect lives

About the Role

Belle is reimagining Chronic Care Management by blending in-home preventive care, virtual clinical oversight, and data-driven insights into one seamless, joyful experience. We are inspired by purpose, innovation, and people, and we are looking for someone who shares our passion to bring joy to healthcare.