Dispatch Coordinator I

About the role

The Dispatch Coordinator I proactively sources and secures carrier capacity through cold calling, matches loads with dedicated carriers, and leverages historical data and performance scorecards to optimize carrier assignments. This role also manages inbound carrier communications, audits and resolves operational issues, and builds strong, lasting carrier relationships to support reliable and efficient transportation operations.

Responsibilities

• Source carrier capacity through cold calling, outreach, and relationship development.
• Optimize load assignments using historical data, market insights, and carrier performance scorecards.
• Manage inbound and outbound communication with carriers to ensure timely updates and issue resolution.
• Identify, investigate, and resolve operational and audit-related issues.
• Build and maintain strong carrier relationships, supporting efforts to grow dedicated carrier partnerships.
• Support load coverage through effective planning, coordination, and execution.
• Assist with order payables, costing analysis, and monitoring market trends.
• Proactively support the broader carrier operations team to ensure efficient and reliable transportation performance.
• Perform additional duties as assigned to support business needs.

Requirements

• High school diploma or equivalent; associate's degree in business or a related field is a plus.
• 1-3 years of previous experience dispatching, preferably in the logistics field, is required.
• Some experience with customer service is preferred.

Skills

• Proficient in Microsoft Office programs and other general office equipment.
• Organized thinker with exceptional attention to detail and accuracy.
• Excellent communication skills, both verbally and in writing.
• Ability to deliver exceptional customer service.
• Positive attitude and team player mentality.
• Ability to multi-task and work independently.
• Intermediate-level data entry skills.
• Willingness to learn and assume responsibility.
• Personal responsibility to manage change.
• Ability to act quickly and decisively in high-pressure situations.
• Knowledge of transportation industry practices and regulations preferred.

Work Environment

• General office conditions.
• Exposed to moderate noise levels.

Physical Abilities

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand, bend at the knee and waist, and walk.
• Must be able to have repetitive wrist, hand, and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Pay

$21/hour with a $500 sign-on bonus.

Schedule

Monday-Friday, 8:30am-5:00pm