Dispatch Coordinator I

Dispatch Support Agent

Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and efficiency every day. This role is at the heart of our operations—balancing booking accuracy, stakeholder communication, and real-time problem solving to keep schedules running smoothly.

Responsibilities

• Fill same-day and next-day schedule openings by managing waitlists and pull-forward opportunities to maximize utilization
• Execute outbound member outreach to convert open capacity into completed appointments
• Provide timely, professional support through member text and chat channels
• Cookordinate real-time responses to technician callouts and scheduling disruptions, minimizing appointment loss through effective rescheduling
• Serve as the primary communication link with field technicians via two-way radio, resolving in-field issues such as delays, no-answer visits, and navigation needs
• Parelly Partner with the Customer Success team to retain appointments and reduce avoidable cancellations
• Maintain accurate, timely documentation of all member interactions, scheduling activity, and outcomes within the CRM

Requirements

• 2+ years of experience in dispatch, scheduling, customer service, or operations
• Comfort managing multiple live conversations (text, chat, radio) simultaneously
• Proficiency with scheduling or CRM software, or ability to learn quickly
• Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment
• Strong written communication and problem-solving abilities
• Detail-oriented mindset with commitment to accuracy and follow-through
• Experience in mobile healthcare, home health, or telehealth operations is a plus

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• The ability to reshape an industry and protect lives

Qualifications

• Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce
• Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy
• Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind