Dispatch Coordinator

About the role

We are seeking a highly organized and detail-oriented individual to support daily trailer and yard operations across a large manufacturing and warehouse campus. This newly created position is part of a program designed to improve communication, efficiency, and coordination between production facilities, warehouse operations, and yard drivers. The role offers a unique opportunity to shape a new operational process while maintaining the flow of materials and transportation activities across the campus.

Responsibilities

• Serve as the primary point of contact for trailer movement and yard transportation activities.
• Receive, prioritize, and dispatch trailer move requests to yard drivers using radio communications.
• Coordinate trailer movements between manufacturing facilities, warehouse locations, docks, staging areas, and storage lots.
• Monitor active requests and ensure timely completion of trailer moves.
• Support daily logistics operations by maintaining continuous communication with drivers and operational stakeholders.
• Work closely with driver leadership and supervisors to address changing business needs and operational priorities.
• Assist with shift handoff communication by preparing and distributing daily operational notes and updates.
• Track trailer activity, movements, and completion status using Microsoft Excel and operational tools.
• Maintain accurate records of damaged trailers, maintenance requests, and trailer audits.
• Conduct and support trailer inspections to identify equipment concerns and operational issues.
• Coordinate repairs and preventive maintenance activities with third-party fleet maintenance providers.
• Review repair estimates and communicate findings to operational leadership for approval and follow-up.
• Monitor trailer pools and ensure equipment is available to support production and distribution needs.
• Partner with warehouse, shipping, receiving, transportation, and production teams to facilitate efficient trailer flow.
• Provide timely updates regarding delays, equipment concerns, maintenance needs, and operational risks.
• Collaborate with supervisors and driver leadership to improve communication processes and operational efficiency.
• Support campus-wide logistics coordination while helping reduce unnecessary radio traffic for drivers through dedicated dispatch communication channels.
• Build strong working relationships with internal departments and external service providers.
• Maintain accurate records of radio calls, trailer moves, maintenance requests, and operational exceptions.
• Prepare daily reports, audit documentation, and shift summaries.
• Track performance metrics and operational data to support process improvements.
• Ensure all records are maintained with a high degree of accuracy and attention to detail.
• Support safe yard operations by identifying and reporting equipment concerns.
• Assist with trailer audits and equipment compliance activities.
• Follow established transportation, safety, and operational procedures.
• Communicate safety-related concerns to appropriate leadership teams.

Essential Skills

• Previous experience in dispatching, logistics coordination, transportation operations, warehouse administration, or related fields.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Experience communicating with multiple stakeholders while managing competing priorities.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Excellent verbal and written communication skills.
• High level of accuracy, attention to detail, and follow-through.
• Ability to make sound decisions and adapt to changing operational demands.
• Strong teamwork and collaboration skills.

Additional Skills & Qualifications

• Experience working within manufacturing, distribution, warehouse, transportation, or 3PL environments.
• Knowledge of trailer operations, freight flow, dock scheduling, or yard management.
• Experience coordinating truck, trailer, or fleet activities.
• Familiarity with fleet maintenance processes and preventive maintenance scheduling.
• Understanding of transportation and yard safety practices.

Work Environment

Onsite at Plant 95, with a schedule of Monday-Friday, 5:30 AM - 2:30 PM. This is a Contract to Hire position based out of Fond Du Lac, WI.